Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.

To cancel an order, please contact our customer service team immediately with your order number. We recommend checking your order status in your account dashboard before requesting cancellation, as orders in the "Processing" stage can typically be canceled, while those marked as "Shipped" cannot.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be:

• In its original packaging with all tags attached
• Unused, unworn, and in the same condition as when you received it
• Accompanied by the original receipt or proof of purchase

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will inform you of the approval or rejection of your refund.

Please note that customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is approved, we will process your refund within 3-5 business days. The refund will be automatically applied to your original payment method. Please be aware that it may take additional time for your bank or credit card company to process and post the refund to your account, typically:

• Credit card payments: 5-10 business days
• PayPal payments: 3-5 business days
• Bank transfers: 7-14 business days

Only the cost of the merchandise will be refunded; original shipping charges are non-refundable unless the return is due to our error. If you received free shipping on your original order, the standard shipping fee will be deducted from your refund.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check your bank account again and contact your credit card company or payment processor, as it may take some time before your refund is officially posted.

If you've completed these steps and still have not received your refund, please contact us with the following information:

• Your order number
• The date of your return
• The shipping carrier and tracking number used for your return
• The payment method used for the original purchase

We will investigate the matter and keep you informed throughout the process. In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method.

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